EMAIL & COMMUNICATION

Keep your waitlist informed without sending every email yourself.

Send signup confirmations, reminders, updates, and bulk messages directly from WaitlistPlus so customers stay informed and your staff spends less time managing repetitive communication.

14-day free trial · No credit card required

WaitlistPlus email template editor for Sunny Days Childcare, with the subject Waitlist signup at Sunny Days Childcare and a body that thanks the parent for adding their child to the waitlist using merge fields.
Actual WaitlistPlus email editor
Email preview addressed to Jessica, thanking her for adding Willow to the waitlist at Sunny Days Childcare.
ONE CUSTOMER JOURNEY. CONNECTED COMMUNICATION.

The right message at the right point in the waitlist

Keep communication connected to the people on your waitlist, from their first signup through enrollment. Use automatic confirmations and reminders alongside messages your team sends when an opening or next step is ready.

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Customer Signs Up

→

Customer Signs Up

02

Confirmation

→

Confirmation

03

Reminder

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Reminder

04

Opening Available

→

Opening Available

05

Contact

→

Contact

06

Enrollment

Enrollment

Example communication journey · Confirmations and periodic reminders can be automated; other messages are sent by your team.
MAKE REPEATABLE COMMUNICATION EASIER

Automate the messages you send again and again

Some waitlist communication happens every time someone signs up or reaches a certain point in your process. WaitlistPlus helps automate repeatable communication so your staff doesn't have to start from scratch every time.

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Signup confirmations

Confirm that a customer's signup was received.

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Reminder emails

Keep customers engaged and help determine whether they remain interested.

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Customer actions

Include relevant links or next steps when supported.

Email Templates page listing three templates, Added to Waitlist Notification, Added to Waitlist via Portal Confirmation and Waitlist Reminder, each with its automatic emails and Edit and Send Test buttons.
Actual automatic-email template assignments
PERIODIC REMINDERS
Reminder schedule settings with reminders active and sent every 3 months.
Actual reminder settings · Example configuration
ONE MESSAGE. THE RIGHT RECIPIENTS.

Reach the right group without emailing everyone individually

When you need to communicate with multiple people on your waitlist, send messages directly from WaitlistPlus instead of exporting addresses and managing a separate email list.

Email Templates page listing three templates, Added to Waitlist Notification, Added to Waitlist via Portal Confirmation and Waitlist Reminder, each with its automatic emails and Edit and Send Test buttons.
Actual WaitlistPlus email templates
CONSISTENT MESSAGES. LESS REPETITION.

Write it once. Use it again.

Create reusable email templates for the messages your organization sends regularly.

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Reusable content
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Personalized information and supported placeholders
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Consistent messaging
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Faster communication
A CLEAR MESSAGE AND A USEFUL NEXT STEP

Send clear, useful messages

Compose your subject and body, personalize supported information, and point customers toward the next step.

WaitlistPlus email template editor showing the template name, subject and formatting toolbar for a Sunny Days Childcare signup confirmation.
Actual email editor
Sunny Days Childcare waitlist reminder email saying Willow Harris is on the waitlist, with a List Confirmation button to confirm or remove the spot.
Actual customer email · Help Center example
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Rich text
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Links
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Supported button placeholders
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Personalized content
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Portal links
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Confirmation links
Use supported placeholders such as [[to-person-first]], [[portal-button]], and [[confirm-button]].
VISIBILITY AFTER SEND

Know what happened after you clicked send

Review delivery reporting to understand whether your messages are reaching customers and identify potential delivery problems.

WaitlistPlus reports emails sent, successful deliveries, bounces, spam reports, and delivery rate.

Learn about email delivery reporting
Email delivery report for Sunny Days Childcare showing a 30 day summary of 41 emails sent, 1 bounced, 0 marked as spam and the delivery rate, above a table of recent emails to parents with statuses such as Opened and Delivered.
FROM MESSAGE TO ACTION

Communication works better when customers have somewhere to go

Use email to keep customers informed and guide them back to the WaitlistPlus Customer Portal when they need to take action or review information.

Explore the Customer Portal
KEEP YOUR TEAM AND CUSTOMERS CONNECTED

Less repetitive communication. A better-informed waitlist.

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Save staff time

Reduce repetitive manual messages.

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Stay consistent

Use templates and repeatable communication.

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Keep customers engaged

Stay in touch while they wait.

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Keep your list healthier

Use reminders and confirmations to help identify people who are still interested.

THE NEXT STEP STAYS CONNECTED

Bring communication into your whole process

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Customer Portal

Give customers somewhere to go after receiving your message.

Explore the Customer Portal
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Online Signup

Start communication immediately after signup.

Explore Online Signup
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Enrollment Management

Communicate as applicants move through your process.

Explore Enrollment Management
A FEW THINGS TO KNOW

Frequently Asked Questions

Keep waitlist communication clear and connected.

Can WaitlistPlus automatically email customers?

Yes. WaitlistPlus supports automated communication such as signup confirmations and reminder emails.

Can I send an email to multiple people on my waitlist?

Yes. WaitlistPlus includes bulk email functionality for communicating with groups of waitlisted customers.

Can I create reusable email templates?

Yes. Email templates can be used for messages your organization sends regularly.

Can emails include personalized information?

WaitlistPlus supports personalized email content where applicable using information stored with the customer.

Can email help me clean up my waitlist?

Reminder and confirmation workflows can help organizations identify people who remain interested and keep waitlist information more current.

KEEP THE CONVERSATION MOVING

Spend less time sending
the same emails

Keep customers informed while giving your staff more time to focus on filling openings and serving customers.

14-day free trial · No credit card required